01 · Understand
Discuss needs, routines, preferences and the location where help is wanted.

Choose the support and office you are considering, then speak directly with a member of the team.
Whether you’re enquiring for yourself or someone close to you, we’ll begin with what matters in everyday life.
A professional referral? Read our referral guidance.
A few choices to help you start the right conversation.
Your choices help you explain what you are looking for. Availability and arrangements will be discussed with the team.
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Discuss needs, routines, preferences and the location where help is wanted.
Agree how an individual assessment will take place and what information is needed.
Review the proposed tasks, arrangements, quotation and terms before deciding.
Confirm suitable support and agree how communication and future reviews will work.
Tell us what matters to you. We’ll take it from there, together.