Your voice matters. We’re here to listen.
Find out how to raise a concern, give feedback or ask for a response.
Contact the team
Call 07539 298995 or contact [email protected] to ask how to raise a care-service or data-protection complaint. Please initially share only the information needed to explain the concern and how you would like to be contacted. Arrange a suitable secure route before sharing medical or other sensitive details.
Information that helps
Explain what happened, roughly when, the outcome you are seeking and how the team can respond. If you act for someone else, explain your relationship and authority. Ask about the relevant complaints procedure and escalation route.
Privacy concerns
Clearly identify a privacy or data-protection concern so it can be routed appropriately. You can also raise data-protection concerns with the Information Commissioner’s Office at ico.org.uk. Contacting the company does not remove your right to seek independent advice.
Immediate safety
This website is not continuously monitored for emergencies. Call 999 if someone is in immediate danger. See the safeguarding page for how to contact the team about a concern.
Let’s find the right support.
Tell us what matters to you. We’ll take it from there, together.